(Effective 20 November 2025)
Welcome to Delecto (“we,” “us,” “our”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website (the “Site”) or use our services, including website design and development, digital marketing, and hosting services (collectively, the “Services”).
By accessing or using our Site and Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of our Site and Services.
We collect personal data to provide and improve our Services. The information we may collect includes:
Contact Information – Name, email, phone number, and business details when you inquire about our Services or fill out forms.
Website & Hosting Details – Domain name, website content, and preferences when you use our website design or hosting services.
Client-Provided Content – Images, copy, brand assets, logos, and other materials you provide for website and marketing projects.
Payment Information – Billing details when you purchase a website or hosting plan (processed securely via third-party payment providers).
Marketing & Analytics Data – When providing digital marketing services, we may access data from platforms such as Google Analytics, Google Ads, Meta Business Suite, and email marketing tools on your behalf.
Communication Records – Emails, project briefs, feedback, and meeting notes related to your project.
Technical Data – IP address, browser type, device information, and browsing activity on our Site for analytics and security purposes.
We use your personal data to:
Provide, manage, and improve our website design, digital marketing, and hosting services.
Communicate with you about projects, support, and billing.
Ensure the security and functionality of our Site and Services.
Analyse website performance and user behaviour to improve our offerings.
Comply with legal obligations and prevent fraudulent activity.
We do not sell or rent your personal information to third parties.
If you purchase hosting through Delecto, your website will be hosted on servers located in Australia. We implement industry-standard security measures, including:
SSL encryption for secure data transmission.
Regular security updates and firewall protection.
Data backups to prevent loss in case of technical issues.
We use trusted third-party payment processors (e.g., Stripe, PayPal) to handle transactions securely. Delecto does not store or process your credit card information directly.
We use cookies and analytics tools (such as Google Analytics) to:
Track website usage and improve user experience.
Save your preferences for future visits.
Analyse traffic sources and interactions.
You can disable cookies through your browser settings, though this may affect some Site functionality.
We only share personal data in limited circumstances:
Service Providers – We work with third-party providers for payment processing, hosting infrastructure, and analytics, all of whom are required to protect your data.
Subcontractors – We may engage freelancers or contractors to assist with project delivery. These parties are bound by confidentiality obligations and only access data necessary to complete their work.
Legal Compliance – We may disclose your data if required by law or in response to legal proceedings.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Website design files are stored for up to three (3) months after project completion and final handover. After this period, files may be deleted from our systems. Clients requiring access to project files after this period should maintain their own backups or request an extended storage arrangement before project completion.
Certain project materials may be retained longer for use in Delecto’s portfolio and case studies, in accordance with our Marketing Rights terms.
Hosting accounts retain client data as long as the hosting plan is active.
Digital marketing campaign data is retained for the duration of the engagement plus six (6) months to allow for reporting and analysis.
Billing records are kept for tax and compliance reasons as required by law.
If you cancel your services, your data will be securely deleted unless legal or regulatory obligations require retention.
Depending on applicable laws, you may have the right to:
Access the personal data we hold about you.
Request corrections to inaccurate or outdated information.
Request deletion of your personal data (subject to legal requirements).
Opt-out of marketing communications.
To exercise your rights, you can contact us via the Contact Us page located on our website.
We take reasonable security measures to protect your data, including:
Encrypted data transmission (SSL/TLS).
Access control measures to restrict unauthorized data access.
Regular monitoring for security vulnerabilities.
While we take these precautions, no online system is 100% secure, and we cannot guarantee absolute security of your data.
When providing digital marketing services, we may access and process data from third-party platforms on your behalf, including but not limited to Google Analytics, Google Ads, Meta Business Suite, LinkedIn, and email marketing platforms. This data is used solely to deliver and optimise the services you have engaged us to provide.
We do not share this data with other parties except as necessary to deliver our services or as required by law.
If Delecto hosts your website, we may process personal data collected through your website (such as contact form submissions or analytics data) on your behalf. In this capacity, Delecto acts as a data processor, and you remain the data controller responsible for how that data is used. You are responsible for ensuring your own website complies with applicable privacy laws, including having an appropriate privacy policy for your website visitors.
Some of our service providers (such as payment processors, analytics tools, and cloud storage) may store data on servers located outside Australia. We only use providers who maintain appropriate data protection standards. By using our Services, you consent to the transfer of your data to these overseas locations where necessary to deliver our services.
In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme. We will take immediate steps to contain the breach and mitigate any potential harm.
Delecto complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you believe we have breached the APPs, you may lodge a complaint with us via the Contact Us page, and we will respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
We may update this Privacy Policy from time to time. The latest version will always be available on our website with an updated “Effective Date.”
We encourage you to review this page periodically to stay informed of how we handle your personal data.
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us via the Contact Us page located on our website.
By using our Site and Services, you acknowledge that you have read and understood this Privacy Policy.
